TheZSTraders, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with a product, our Refund & Returns Policy provides a clear and simple process to make returns or request a refund.

Eligibility for Returns

  • Products must be returned within  7-14 days of delivery.

  • Items must be unused, in their original packaging, and include all accessories, manuals, and tags.

  • Certain products, such as perishable items, personal care products, or opened cosmetics, may not be eligible for return due to hygiene and safety reasons.

 How to Initiate a Return

  • Contact us through our Contact Us page, WhatsApp, or phone to request a return.

  • Provide your order number, product details, and reason for return.

  • Our team will guide you through the return process and provide a return authorization if applicable.

Return Process

  • Carefully pack the product in its original packaging to prevent damage during transit.

  • Use the return label provided (if applicable) or ship it to the address provided by our support team.

  • Once the item is received and inspected, we will notify you regarding the approval or rejection of your return.

Refunds

  • Approved refunds will be processed within  7-10 business days.

  • Refunds will be issued to the original payment method used at the time of purchase.

  • Shipping charges are non-refundable, unless the return is due to a mistake on our part.

Exchanges

  • If you wish to exchange a product, please contact us to check availability of the replacement item.

  • Exchanges are subject to product availability and may require return of the original item first.

Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us immediately with photos or videos as proof.

  • We will provide a full refund or replacement at no extra cost.

 Contact Us

For any questions, concerns, or assistance regarding refunds and returns, please contact us through our Contact Us page, WhatsApp, or call us directly. Our customer service team is dedicated to ensuring a smooth and hassle-free experience for every customer.

TheZSTraders values your trust and satisfaction. Our Refund & Returns Policy is designed to make shopping safe, reliable, and worry-free.